Top Software Tools to Ensure Business Continuity
If COVID-19 has taught the business world anything, it's that business continuity tools are essential to ensuring the operation of everyday processes when the world is turned upside down. Stay-at-home orders paired with an overwhelming number of abroad or overseas employees have meant that the need for constant digital communication, sharing, and incident management ability has drastically increased. Throughout the pandemic, businesses across the globe have turned to their BCM plans in an effort to restore and maintain order, and five specific BCM tools have stood out above the rest and enabled them to press on in this unpredictable era.
Top Business Continuity Tools
These business continuity tools all focus on fulfilling specific needs that, while in existence before the COVID-19 pandemic, certainly weren't as heavily relied upon as they are now. The ability to oversee and manage additional aspects of a business from a completely remote position has given more control to business owners and management teams and helped to promote steady growth for many enterprises during unstable times.
Mass Notification Tool
Perhaps especially important during a pandemic, modern businesses need to be able to broadcast important notifications to their teams at a moment's notice. A mass notification tool such as Everbridge can help businesses send emergency communications to the appropriate recipients quickly and with built-in flexibility. Additionally, the administrator has the ability to manage task lists within the application, see who has seen the message and who hasn’t, and create notifications for various incidents that are available at the click of a button.
SharePoint/Team File Sharing Apps
Data sharing, specifically, has been paramount over the past year. As more business operations are going remote, web-based applications for document sharing, content collaboration, and more are increasingly important for BCM leaders to consider. Microsoft Teams announced new SharePoint and file-sharing capabilities for 2020 that included file check-in and check-out features, document approval improvements, and Outlook tools that enabled teams to better manage their shared data. If your team prefers to use Google tools, Google Workspace features various platforms that allow collaboration and tracking capabilities, such as Google Drive, Google Docs, and Google Sheets.
Group Text/Communication Tools
Staying connected with coworkers, managers, clients, and team members while out of the office has enabled projects to continue forward even while the boardroom table collects dust. Group text features offered by mobile applications such as Signal, Facebook's WhatsApp, BlackBerry's BBM Enterprise, and Microsoft's GroupMe have kept the conversations going remotely and enabled collaboration from various parts of the globe. These tools can also enable organizations to achieve better resiliency during COVID-19 when teams aren't able to meet in-person like they used to.
That said, relying on only one of these tools could be a downside – to ensure resiliency throughout the pandemic, organizations should implement multiple forms of communication such as Zoom, WebEx, and more.
Incident Management Software
Incident management software is essential to crisis management teams as it helps communicate actions, request resources, and ultimately resume normal service operations as quickly as possible when an upheaval occurs. When the pandemic hit in 2020, many organizations were able to lean on their incident management software and implement plans to keep their operations running during the initial crisis. This meant success vs. failure for a lot of companies. Providers such as Badger Software, The Response Group, MetricStream, Noggin, One Voice, IntraPoint, RiskLogic, RMS Software, Everbridge, and Incident Control Room offer crisis and incident management software if your organization doesn't have a current plan.
Those who don't have plans in place for crisis management, cyber incident response, or IT disaster recovery may have taken a harder hit during COVID-19, and this has highlighted the importance of having a strong business continuity planning tool. Of all BCM tools, BCM software enables businesses to plan for events that may disrupt their operation and create strategies that can be implemented quickly when disaster strikes.
Virtual Corporation's Business Continuity Planning Tool
Virtual Corporation focuses on helping businesses maintain their normal activities when an unexpected situation arises. Our various resiliency planning tools can help reduce the time needed to restore your essential systems, free your IT department from added responsibility, and reduce the costs associated with managing your BCP on-site. Contact us today to learn more about how we can protect your business from whatever comes next.