Operational Continuity Planning (Part 1)
After that incident, I took a hard look at our operational continuity planning. I realized we had nothing in them about how to cope with healthcare business continuity when a hospital is trying to continue basic functionality during serious circumstances.
If your team is struggling to figure out what steps are needed to incorporate continuity of operations planning (COOP) in a logical way, one of the first focus areas you should consider is modifying your risk assessment tools. The following are a few immediate action steps you should consider. If you would like more information about business continuity management or require our business continuity management consulting services, contact Virtual Corporation today.
Healthcare Business Continuity & Your Hazard Vulnerability Analysis (HVA)
Loss of Employees (Department XXX): Consider the departments that have the largest influx of patients on a daily basis. List each of those out and consider what would be the impact and probability (standard HVA rating areas) if you lost 75% of the staffing in that work unit.
Loss of IT Applications (Application XXX): Consider the IT-supported (in-house) applications your hospital uses. Focus on the top 3-5 that your systems depend on or have the most users. Now, consider the impact if each of those were to go down.
Loss of Facilities (Location XXX): There are several key areas within your facility that are used for critical treatments or see a majority of your patient population travel through. Add each of those to your list and rate the risk of losing that part of the facility.
Loss of Critical Supplier (Supplier XXX): Critical suppliers can sometimes impact a majority of your facility without your realizing. List out each of the suppliers that reach the majority of your work units. Then rate the loss of the supplier. (Assume they are unable to meet any orders for 7 days as a starting point.)